Question:
Why am I unable to log into ETO using my username?
Answer:
Users were previously able to log into ETO using just a username. After the AWS migration all users will need to log in using the full email address associated with their ETO account.
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If the user is still unable to log in when using their full email address and previous password, an administrator may need to go in and re-save the user account. You can do that by following these steps:
On the navigation bar > Site Administration
Manage User Accounts
Search for the user who is unable to log in
Click "Edit"
Save the account
Have the user try logging in again