Please note: These packages were updated February 2017 and may differ from your support package - if you became our customer prior to February 2017 scroll to "Legacy Premium Support" for details about your support package

Standard Support

  • 5 customer support tickets per month (non-transferable by month)
  • Unlimited access to Apricot Help Center resources
  • 24-hour emergency line at 512-473-6301 for use in the case of critical issues such as inability to log in, create records, or perform basic Apricot functions (calling the line with a non-emergency may be subject to a fine)

Premium Support

Silver Support Package

  • 20 customer support tickets per month (non-transferable by month)
  • One monthly one-on-one pre-scheduled Phone Consultation Hour (non-transferable by month, must be used in minimum 30-minute increments)
  • Unlimited access to Apricot Help Center resources
  • 24-hour emergency line at 512-473-6301 for use in the case of critical issues such as inability to log in, create records, or perform basic Apricot functions (calling the line with a non-emergency may be subject to a fine)

Gold Support Package

  • 30 customer support tickets per month (non-transferable by month)
  • Two monthly one-on-one pre-scheduled Phone Consultation Hours (non-transferable by month, must be used in minimum 30-minute increments)
  • Unlimited access to Apricot Help Center resources
  • 24-hour emergency line at 512-473-6301 for use in the case of critical issues such as inability to log in, create records, or perform basic Apricot functions (calling the line with a non-emergency may be subject to a fine)

Platinum Support Package

  • Dedicated Support Specialist providing phone and email support
  • Unlimited customer support emails
  • Three monthly one-on-one pre-scheduled Phone Consultation Hours (non-transferable by month, must be used in minimum 30-minute increments)
  • 8 monthly unscheduled/ad-hoc Phone Consultation Calls (non-transferable by month, must be used in 15-minute increments)
  • Unlimited access to Apricot Help Center resources
  • 24-hour emergency line at 512-473-6301 for use in the case of critical issues such as inability to log in, create records, or perform basic Apricot functions (calling the line with a non-emergency may be subject to a fine)

Legacy Premium Support

Customers who signed on with Apricot prior to February 2017, please find details about your support package below.

Silver Support Package

  • 20 customer support tickets per month (non-transferable by month)
  • One monthly one-on-one pre-scheduled Phone Consultation Hour (non-transferable by month, must be used in minimum 30-minute increments)
  • Unlimited access to Apricot Help Center resources
  • 24-hour emergency line at 512-473-6301 for use in the case of critical issues such as inability to log in, create records, or perform basic Apricot functions (calling the line with a non-emergency may be subject to a fine)

Gold Support Package

  • 30 customer support tickets per month (non-transferable by month)
  • Two monthly one-on-one pre-scheduled Phone Consultation Hours (non-transferable by month, must be used in minimum 30-minute increments)
  • Unlimited access to Apricot Help Center resources
  • 24-hour emergency line at 512-473-6301 for use in the case of critical issues such as inability to log in, create records, or perform basic Apricot functions (calling the line with a non-emergency may be subject to a fine)

Platinum Support Package

  • 50 customer support tickets per month (non-transferable by month)
  • Three monthly ongoing one-on-one pre-scheduled Phone Consultation Hours (non-transferable by month, must be used in minimum 30-minute increments)
  • 2 Hour End User Training Scheduled Quarterly (see End User Training for more information)
  • Unlimited access to Apricot Help Center resources
  • 24-hour emergency line at 512-473-6301 for use in the case of critical issues such as inability to log in, create records, or perform basic Apricot functions (calling the line with a non-emergency may be subject to a fine)

Titanium Support Package

  • Dedicated Support Specialist providing phone and email support
  • Unlimited customer support emails
  • Three monthly one-on-one pre-scheduled Phone Consultation Hours (non-transferable by month, must be used in minimum 30-minute increments)
  • Two monthly unscheduled/ad-hoc Phone Consultation Calls (non-transferable by month, must be used in 15-minute increments)
  • 2 Hour End User Training Scheduled Quarterly (see End User Training for more information)
  • Unlimited access to Apricot Help Center resources 
  • 24-hour emergency line at 512-473-6301 for use in the case of critical issues such as inability to log in, create records, or perform basic Apricot functions (calling the line with a non-emergency may be subject to a fine)
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