Please note: These packages were updated February 2017 and may differ from your support package - if you became our customer prior to February 2017 scroll to "Legacy Premium Support" for details about your support package
Standard Support
- 5 customer support tickets per month (non-transferable by month)
- Unlimited access to Apricot Help Center resources
- 24-hour emergency line at 512-473-6301 for use in the case of critical issues such as inability to log in, create records, or perform basic Apricot functions (calling the line with a non-emergency may be subject to a fine)
Premium Support
Silver Support Package
- 20 customer support tickets per month (non-transferable by month)
- One monthly one-on-one pre-scheduled Phone Consultation Hour (non-transferable by month, must be used in minimum 30-minute increments)
- Unlimited access to Apricot Help Center resources
- 24-hour emergency line at 512-473-6301 for use in the case of critical issues such as inability to log in, create records, or perform basic Apricot functions (calling the line with a non-emergency may be subject to a fine)
Gold Support Package
- 30 customer support tickets per month (non-transferable by month)
- Two monthly one-on-one pre-scheduled Phone Consultation Hours (non-transferable by month, must be used in minimum 30-minute increments)
- Unlimited access to Apricot Help Center resources
- 24-hour emergency line at 512-473-6301 for use in the case of critical issues such as inability to log in, create records, or perform basic Apricot functions (calling the line with a non-emergency may be subject to a fine)
Platinum Support Package
- Dedicated Support Specialist providing phone and email support
- Unlimited customer support emails
- Three monthly one-on-one pre-scheduled Phone Consultation Hours (non-transferable by month, must be used in minimum 30-minute increments)
- 8 monthly unscheduled/ad-hoc Phone Consultation Calls (non-transferable by month, must be used in 15-minute increments)
- Unlimited access to Apricot Help Center resources
- 24-hour emergency line at 512-473-6301 for use in the case of critical issues such as inability to log in, create records, or perform basic Apricot functions (calling the line with a non-emergency may be subject to a fine)
Legacy Premium Support
Customers who signed on with Apricot prior to February 2017, please find details about your support package below.
Silver Support Package
- 20 customer support tickets per month (non-transferable by month)
- One monthly one-on-one pre-scheduled Phone Consultation Hour (non-transferable by month, must be used in minimum 30-minute increments)
- Unlimited access to Apricot Help Center resources
- 24-hour emergency line at 512-473-6301 for use in the case of critical issues such as inability to log in, create records, or perform basic Apricot functions (calling the line with a non-emergency may be subject to a fine)
Gold Support Package
- 30 customer support tickets per month (non-transferable by month)
- Two monthly one-on-one pre-scheduled Phone Consultation Hours (non-transferable by month, must be used in minimum 30-minute increments)
- Unlimited access to Apricot Help Center resources
- 24-hour emergency line at 512-473-6301 for use in the case of critical issues such as inability to log in, create records, or perform basic Apricot functions (calling the line with a non-emergency may be subject to a fine)
Platinum Support Package
- 50 customer support tickets per month (non-transferable by month)
- Three monthly ongoing one-on-one pre-scheduled Phone Consultation Hours (non-transferable by month, must be used in minimum 30-minute increments)
- 2 Hour End User Training Scheduled Quarterly (see End User Training for more information)
- Unlimited access to Apricot Help Center resources
- 24-hour emergency line at 512-473-6301 for use in the case of critical issues such as inability to log in, create records, or perform basic Apricot functions (calling the line with a non-emergency may be subject to a fine)
Titanium Support Package
- Dedicated Support Specialist providing phone and email support
- Unlimited customer support emails
- Three monthly one-on-one pre-scheduled Phone Consultation Hours (non-transferable by month, must be used in minimum 30-minute increments)
- Two monthly unscheduled/ad-hoc Phone Consultation Calls (non-transferable by month, must be used in 15-minute increments)
- 2 Hour End User Training Scheduled Quarterly (see End User Training for more information)
- Unlimited access to Apricot Help Center resources
- 24-hour emergency line at 512-473-6301 for use in the case of critical issues such as inability to log in, create records, or perform basic Apricot functions (calling the line with a non-emergency may be subject to a fine)