Any time a user leaves your organization, it is important to disable their user account immediately to prevent them from accessing confidential information.

  1. On the navigation bar, select Site Administration
  2. Click Manage User Accounts.
  3. Locate the account you would like to disable by searching in the Name box on the top left.
  4. Click the Disable link in the Take Action column. 

Depending on your license type, you may be billed per active user above your organization's allotted number of accounts. To find out how many accounts your contract includes, contact your Account Manager or email

Click here for more information on managing user accounts and for details about which users can edit other users' accounts.

Please remember that you can contact customer support if you need more information or additional assistance.

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