Finding the Support Portal
The Support Portal can be accessed via ETO:
Log into ETO.
Click on the "Help" link on the upper right-hand side of your screen.
You will be redirected to the Support Portal.
Portal Home Page
You will see the following options on the Support Portal home page.
Create a Case: Use this feature to enter a new case with customer support.
View Support Cases: Here you can view and update all of your cases.
Help Manual: This is a link to our Help Manual, which has detailed information about the software.
Knowledge Base: This contains short how-to articles and FAQ answers for common problems and questions.
Training: View our online training calendar and sign up for classes.
Ideas: Have a great idea for ETO functionality? Post it here and vote or comment on other ideas as well.
User Groups: Join a forum of your peers and share ideas, tips, and tricks to move your organization forward.
Chat With Us: Chat with support if you have a quick question. We'll help you out!
Please contact Customer Support if you need more information or additional assistance.