You many need to occasionally re-enter your Live Office login information. The steps below will help you find the log in information and re-enter it.
1.Click on your name next to "Welcome" on the upper right side of the page.
2. You will see a menu with four options.
3. Click "Live Office Account Info."
4. Here you will see your username, password, URL, and Server.
5. Copy your username using the "Copy to Clipboard" function next to the username.
6. Paste it to the corresponding field in the Live Office logon page.
7. Do the same for "Password" and "Server. Note that "Server" in ETO is the same as "System" on the Live Office login page.
8. Click "Log On."
9. You will be directed back to the Reporting Dashboard.
For more information on setting up Live Office, please visit out Help Manual here. 

Please contact customer support if you need more information or additional assistance.

Did this answer your question?