Please note: These packages were updated February 2017 and may differ from your support package - if you became our customer prior to February 2017 scroll to "Legacy Premium Support" for details about your support package
Standard Support
5 customer support tickets per month (non-transferable by month)
Unlimited access to Apricot Help Center resources
24-hour emergency line at 512-473-6301 for use in the case of critical issues such as inability to log in, create records, or perform basic Apricot functions (calling the line with a non-emergency may be subject to a fine)
Premium Support
Silver Support Package
20 customer support tickets per month (non-transferable by month)
One monthly one-on-one pre-scheduled Phone Consultation Hour (non-transferable by month, must be used in minimum 30-minute increments)
Unlimited access to Apricot Help Center resources
24-hour emergency line at 512-473-6301 for use in the case of critical issues such as inability to log in, create records, or perform basic Apricot functions (calling the line with a non-emergency may be subject to a fine)
Gold Support Package
30 customer support tickets per month (non-transferable by month)
Two monthly one-on-one pre-scheduled Phone Consultation Hours (non-transferable by month, must be used in minimum 30-minute increments)
Unlimited access to Apricot Help Center resources
24-hour emergency line at 512-473-6301 for use in the case of critical issues such as inability to log in, create records, or perform basic Apricot functions (calling the line with a non-emergency may be subject to a fine)
Platinum Support Package
Dedicated Support Specialist providing phone and email support
Unlimited customer support emails
Three monthly one-on-one pre-scheduled Phone Consultation Hours (non-transferable by month, must be used in minimum 30-minute increments)
8 monthly unscheduled/ad-hoc Phone Consultation Calls (non-transferable by month, must be used in 15-minute increments)
Unlimited access to Apricot Help Center resources
24-hour emergency line at 512-473-6301 for use in the case of critical issues such as inability to log in, create records, or perform basic Apricot functions (calling the line with a non-emergency may be subject to a fine)
Legacy Premium Support
Customers who signed on with Apricot prior to February 2017, please find details about your support package below.
Silver Support Package
20 customer support tickets per month (non-transferable by month)
One monthly one-on-one pre-scheduled Phone Consultation Hour (non-transferable by month, must be used in minimum 30-minute increments)
Unlimited access to Apricot Help Center resources
24-hour emergency line at 512-473-6301 for use in the case of critical issues such as inability to log in, create records, or perform basic Apricot functions (calling the line with a non-emergency may be subject to a fine)
Gold Support Package
30 customer support tickets per month (non-transferable by month)
Two monthly one-on-one pre-scheduled Phone Consultation Hours (non-transferable by month, must be used in minimum 30-minute increments)
Unlimited access to Apricot Help Center resources
24-hour emergency line at 512-473-6301 for use in the case of critical issues such as inability to log in, create records, or perform basic Apricot functions (calling the line with a non-emergency may be subject to a fine)
Platinum Support Package
50 customer support tickets per month (non-transferable by month)
Three monthly ongoing one-on-one pre-scheduled Phone Consultation Hours (non-transferable by month, must be used in minimum 30-minute increments)
2 Hour End User Training Scheduled Quarterly (see End User Training for more information)
Unlimited access to Apricot Help Center resources
24-hour emergency line at 512-473-6301 for use in the case of critical issues such as inability to log in, create records, or perform basic Apricot functions (calling the line with a non-emergency may be subject to a fine)
Titanium Support Package
Dedicated Support Specialist providing phone and email support
Unlimited customer support emails
Three monthly one-on-one pre-scheduled Phone Consultation Hours (non-transferable by month, must be used in minimum 30-minute increments)
Two monthly unscheduled/ad-hoc Phone Consultation Calls (non-transferable by month, must be used in 15-minute increments)
2 Hour End User Training Scheduled Quarterly (see End User Training for more information)
Unlimited access to Apricot Help Center resources
24-hour emergency line at 512-473-6301 for use in the case of critical issues such as inability to log in, create records, or perform basic Apricot functions (calling the line with a non-emergency may be subject to a fine)