Bonterra Support is available Monday - Friday. from 7 AM - 7 PM CST.
The best way to contact support afterhours is by email:
ETO Support can be reached at firstname.lastname@example.org
Apricot Support can be reached at email@example.com
Penelope Support can be reached at firstname.lastname@example.org
All tickets are handled with priority on the next business day if they were entered after hours.
If you are experiencing an issue that cannot wait until the next business day because it is halting your organization's ability to input data you can call our after hours support line. Calling the line with a non-emergency may be subject to a fine. Please only use this line if you are experiencing a major functionality issue that prevents users from being able to use software.
The phone line will ask you to leave a voicemail with your name, email, phone number, and organization name. An agent will receive your voicemail and reply via email.
Emergency Line: 1-469-874-0792
Emergency Email: Your products support email, add the word "Critical" to the subject line of the email.
Calling or emailing the emergency line with a non-emergency may be subject to a fine.