If you are experiencing login issues we recommend resetting your Penelope password.
Navigate to your Penelope login page
Choose "Reset Account Password"
Type in your Username
Check your email for the Penelope Password Reset email with the verification pin
Check spam and junk folders for an email with subject line, "Penelope password reset"
Verify the login page with the PIN from the Penelope Password Reset email
Answer any security questions
Type in a new password
If you continue to experience login issues we recommend trying to login in a different browser, in an incognito session, and/or after clearing your browsers cache.
We also recommend reaching out to your Penelope administrator who can manually reset the password.
If you are still unable to login, please email our support team at firstname.lastname@example.org with the below information:
The steps you have taken
The errors you are encountering
The Penelope UR where you are trying to login
Any screenshots or error messages details