When adding new elements to TouchPoints, adding responses to questions, changing demographics, or adding new demographics, the universe that contains that information needs to be flattened so that the new data elements will be displayed. 

Option 1

  1. Expand the Navigation Bar (if applicable) 
  2. Click on Reports 
  3. Select Manage Report Universes 
  4. Locate the Universe that needs to be flattened 
  5. Click the two circular green arrows   

6. When prompted, "Are you sure you want to...?", click Continue.
7. Universe will start to flatten.

Option 2

  1. Expand the Navigation Bar (if applicable) 
  2. Click on Reports 
  3. Select Manage Report Universes 
  4. Locate the Universe that needs to be flattened
  5. Click Edit 
  6. Click Tab "Universe Name and Description" 
  7. Click Save 
  8. Universe will start to flatten

For more information on manually flattening universes, click here.

If you need more information or additional assistance, please contact customer support.

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